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Frequently Asked Questions (FAQ)

General Information:

Prices for all items sold are in US DOLLAR (USD$).

There may be slight differences in the color tone of the website’s photos and the actual item due to lighting effects/angles, monitor’s brightness/contrast settings and so on.

For some products, there could be 1 to 2cm (0.4-0.8″) differences due to manual measurement.

Payment Method:

1. How can I make payment?

We offer safe & secure shopping and accept payment via Paypal, Credit card or Debit card (VISA, Mastercard, Diners Club, American Express, JCB and Discover Network).

You may choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy when placing an order.

2. What currency are your prices listed in?

All prices listed on www.elevatelivingjoy.com are listed in US Dollar (USD$).

3. How secure is my personal information?

www.elevatelivingjoy.com adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments.

We do not ever sell, lease or otherwise distribute any personal information collected.

Orders:

1. How can I place an order?

To place an order for your favorite item you need to:

  • Go to the link of your chosen product.
  • Then select the right variation if applicable such as color, size, design or others
  • Increase the quantity if you would like to order more than 1.
  • Click ‘I Need This’ button to proceed to checkout.
  • And finally select the billing method, provide shipping information and an e-mail address to receive confirmation.

2. How do I know my order has been processed and confirmed?

You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #54321), and listing of the item(s) you have ordered.

3. What should I do if I didn’t receive confirmation?

We recommend to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.

4. How can I change my order?

It’s important to notify us if you would like to us to make a change to your order, we request you to please update us within 12 hours of placing the order. Especially if your request has shipping address changes to avoid inconvenience.

5. How do I cancel an order?

You can cancel your order by sending an e-mail to customercare@elevatelivingjoy.com requesting cancellation. But it must within 12 hours as that is the time we take to process the order. Unfortunately, an order cannot be cancelled once the item has been shipped to you.

* Please note that due to high fraud activities that we received, there’s a $5 charge on order cancellation.

Therefore we sincerely request that you only make your purchase if you are absolutely sure you want the product.

Cancellations & Returns:

1. When is a refund possible?

At www.elevatelivingjoy.com, we strive to provide the most convenient online shopping experience. You purchase is covered and your money is safe, so a refund will be issued if:

  • The received item is defective.
  • You received an incorrect item.

Please note you will be required to provide pictures of the received item to qualify for exchange/refund.

2. When are refunds not possible?

If you have placed an order with a wrong item or address; you need to contact our customer services in order to receive the appropriate solutions.

You’re not eligible for the exchange/refund for the following reasons. If:

  • The order is not amended or corrected within 12 hours.
  • The product is not broken or it is not defective and is damaged because of your own personal use
  • The product is not in the same condition as you received it.
  • Received the correct item but you want to exchange to a different variation such as color or design.

Copyright © 2020 Elevate Living Joy. All Rights Reserved.

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