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Shipping Policy

Shipping Information:

1. How long will my order take to be delivered?

Usually it will take two (2) to four (4) weeks of delivery time.

2. Where is the item coming from?

All our products are shipped from our overseas warehouses
via secured shipping and handling.

3. Where do you ship and how much does it cost?

For United States:
Purchase value of $0.01 to $49.99 the shipping cost is $4.95.
Purchase value of $50 and above, shipping is FREE.

For International Shipping (outside of US):
Purchase value of $0.01 to $49.99 the shipping cost is $4.95.
Purchase value of $50 and above, shipping is FREE.

4. How can I track my order?

We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. The email will also guide you how to track your package.

Kindly note that the tracking information will be displayed 8-10 business days after you receiving that e-mail.

5. Why am I not able to track my order?

Please note that tracking information will be displayed 8-10 business days after being updated due to customs.

After that, when you are trying to track for the first time, it may take a few minutes to get the information from the carrier.

Therefore, sometimes you may not find information about your package, kindly track again later.

If after that time you are still not able to track it, please contact customercare@elevatelivingjoy.com.

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